Privacy Policy

Last updated: June 27, 2025

This Privacy Policy (“Policy”) explains how M/S Mahakal Traders (“M/S MT”, “we”, “our”, or “us”) collects, uses, stores, discloses, and protects your personal data when you use our website (dukanwala.online) or mobile application (“Platform”).

By using our Platform and services, you agree to the terms of this Policy and the Terms of Use. If you disagree, you must not use the Platform.

Consent

By using the Platform, you consent to our collection, use, storage, and disclosure of your information as outlined in this Policy.

Data We Collect

We may collect various types of personal data, including but not limited to:

• Personal details (e.g., name, email, address, gender, phone number)
• Account and payment information
• Browsing and device data (e.g., IP address, cookies, usage data)
• Order and transaction data

We only collect what is necessary for processing your requests and improving your experience.

How We Use Your Data

• To verify your identity and register your account
• To process payments and deliver products
• To improve and personalize our services
• To communicate with you, including sending updates, promotions, and marketing
• To comply with legal and regulatory obligations

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and deliver targeted content. You may manage or disable cookies through your browser settings.

Data Sharing

We may share your data with:

• Our affiliates and service providers
• Payment processors and logistics partners
• Government authorities, if required by law
• Potential business buyers in the event of a merger or acquisition

Your Rights

You have rights to:

• Access and update your data
• Request data deletion (“right to be forgotten”)
• Withdraw consent for data processing
• Nominate someone to manage your rights in case of incapacity or death

Children's Privacy

Our Platform is not intended for individuals under 18. We do not knowingly collect data from minors. Parents may contact us to request deletion of a child’s data.

Data Retention

We retain your data only as long as necessary for the purposes mentioned in this Policy or as required by applicable law.

Security Measures

We implement reasonable technical and organizational safeguards to protect your data. However, no system is completely secure. Please be cautious when sharing sensitive data.

Policy Updates

We may revise this Policy from time to time. Updates will be posted on this page. Continued use of the Platform means you accept the revised Policy.

Grievance Officer & Contact Information

For concerns or requests related to your privacy, you may contact:

• Grievance Officer: M/S Mahakal Traders
• Address: Rajmalpur Urf Nawapura, Rasra, Ballia, UP 221712, India
• Email: info@dukanwala.online
• Phone: +91 9256375576
• Hours: Mon – Sat, 10:00 AM – 07:00 PM